One system for investigating multi-technology networks

Abstract

Operators who deploy single technology monitoring systems for each network technology encounter difficulties in managing operations. Troubleshooting customer transactions across several different network access technologies is time consuming. Our network and service monitoring system is a single passive probe system monitoring PSTN, NGN, 2G/3G/4G. Network management becomes more efficient and reduces operation costs.

Network monitoring as strategic business asset

Operators juggling with 2 or 3 monitoring systems, each for a specific network access technology, are faced with aging systems that are rarely updated to the latest available hardware and software. Performance issues arise because of network traffic increases or unable to monitor new services. Network monitoring is a highly valuable strategic business asset and should provide a comprehensive view of the entire network environment to manage them efficiently.

Efficient management with multi-technology monitoring

Centralizing telecom monitoring is most efficient, and combining management resources further reduces costs. Our single Network and Service monitoring solution delivers one network-wide correlated customer experience record across multi-technology networks. For OSS/BSS applications, this data provides a truly unique view of the network performance and service quality.

 
 
 

Truly end-to-end information

End-to-end network performance KPIs identify customer trends that impact new services and their associated network interoperability issues. To prepare for LTE voice services, 2G and 3G KPI analytics prompted taking temporary configuration actions to avoid new VoIP service network congestion. Planning discovered that future IP network investments were needed to capitalize on their VoLTE deployment.