Network and Service Monitoring

Customer experience and network services issues are managed in real-time, reducing operating costs and increasing revenues. Talk to your customers on-line.

Network and Service Monitoring

Nexus Telecom’s unique real-time end-to-end customer experience solution delivers fast, easy and first-time-right investigations. There is no waiting for network-wide call flow traces and protocol analysis. Real-time correlated customer insight data enables efficient network management for fast  investigations of customer, network and service issues.

Fast Customer issue resolution

Our network and service monitoring solution captures network-wide end-to-end customer experience information. Passive probes store the captured protocol messages from the signaling links. The signaling information is centrally processed to provide real-time applications with correlated customer experience data, enabling fast transaction searches to analyze customer complaint issues. Customer voice and data service investigations include call flow analytics and network-wide protocol analysis of historical or on-line signaling messages.

End-to-end next generation network monitoring

NexusDISCOVERY has been designed from the ground up to meet the challenges of the new operational environment of 5G and to benefit both OSS and BSS now and into the future. As a next generation monitoring system with 5G support, it provides an end-to-end view of mobile services over physical and virtual resources. It can used for troubleshooting and service monitoring, customer experience analysis and reporting. Support for NFV, virtual probes and telco-cloud allows seamless and automatic scaling and cost optimization to cope with data traffic and IoT device increase. External applications can connect directly to the state-of-the art big data cluster for predictive analytics based on machine learning.

Efficient network management

If operational costs are stubbornly high, our efficient centralized monitoring solution reduces investigation times, saving hours or even days, and that’s a lot of money! Our single system scales easily to monitor large multi-technology networks, providing network-wide and multi-technology network service management. The system delivers real-time customer experience insights enabling central applications to detect network and service performance issues. These real-time customer insights provide the most valuable data for OSSS/BSS management systems.

Network Function Virtualization

Automation, flexibility and cost-effective architecture are key business drivers for migration of Service Assurance solutions to fully virtual implementations. Our cloud-native system allows significant time and resource savings during deployment and operations. The system acts as Virtual Network Function (VNF) consisting of a number of individual Virtual Network Function Components (VNFC) providing the building blocks for the target functionality and performance. Integration with native or external Virtual Network Functions Manager (VNFM) allows real-time management of the full lifecycle of the VNF and its components under control of thr NFV Orchestrator (NVFO).

During the transition period from hardware based solutions to fully virtualized a hybrid deployment is supported with both physical and virtual TAPs and probes present on the network at the same time. Similarly the monitoring system data processing and presentation layers may also be hosted on physical servers or be fully virtualized. This flexibility helps CSPs to seamlessly and smoothly migrate legacy Service Assurance solutions to next generation virtualized architectures.

Big Data Analytics

Skyrocketing data growth and requirements to process huge numbers of events in near real-time demand a new approach to data storage and analysis. Whatever the type of data (signalling, unstructured data or performance metrics), Nexus’ unified data layer provides a high performance distributed cluster for storage while supporting massively parallel processing. This architecture allows the processing of complex analytics tasks to be distributed across multiple nodes and solved in minimum time. The solution may also able to fully leverage a CSPs existing big data platform, where available, to remove duplication of investment and optimise costs.

Customer experience solution features

We make efficient use of voice and data service records to add intelligence to our customer experience insights.
Single multi-technology system
Data and Voice services
Network-wide correlation
Customer care efficiency
Call trace diagrams
Storage of protocol messages
Customized service reporting
Dashboard and KPI analytics
24x7 full data monitoring
Scales to any network size
System performance for 200 users
Roaming service management
VIP customer monitoring
Open interface integration
Fast data feed for Fraud systems