Network and service performance management
Why is our internet slow?
Slow internet data speed was registered by a VIP customer. Network performance and grade of service data indicates that their link load had been overloaded and a non critical grade of service alarm was registered.
Customer link overload
The customer bandwidth was exceeded and temporarily impacted normal internet services to this customer. Investigation of network and service reporting data shows the overload and slow internet speed occurred in the same time interval.
Unusual traffic load
Network information from the switch delivering this customer’s service indicated a high traffic load consisting of Video during this time.
Customer confirms responsibility
No service penalties resulted because of the breached SLA.