Professional Support Services
In today's rapidly changing, and fiercely competitive Telecommunications Market a maximum reliability, responsiveness and capabilities of your network, services, software, and hardware components is essential. Relay on your OSS applications become even more important.
Timely access to your Support Team is vital to the development an ultimate success of our product. There are three ways to obtain support for our NexusMETER product:
- remote access
Premium Service for Premium customers, please contact us to be a part of this Team.
To complement the solutions that Nexus Telecom delivers, Nexus Telecom Professional Services offers a wide range of support of the following services to aid you through all phases:
- Initial planning and sizing
- Technical Support
- Maintenance and upgrade (support and maintenance packages)
Our specialists all have extensive experience and qualifications in the telecommunications software industry, with strong knowledge in both wireless (GPRS/GSM/UMTS) and wireline (IP, VoIP, NGN, PSTN, ISDN, ATM, FR) standards. With our strong partnerships throughout the industry we can ensure that we stay abreast of new market developments as they emerge.
Nexus Telecom Professional Services is dedicated to providing a first-class level of service to all customers, for both on-site and remote support activities. With our network of local VARs and alliances we can offer value-added knowledge to safeguard your market position – wherever you may be in the world.
The highest level of support within the shortest response times – what else would you expect from Nexus Telecom?
We look forward to working with you as one of our ever-growing number of long-term customers. Contact us to establish which level of support would be optimal for your company.
Always close to you
With office locations all over the world, Nexus Telecom is always close to its customers.
15 August 2013
Big Data: Is it Ready for Prime Time in Customer Experience Management?
In an interview with the Black Swan Telecom Journal, Thomas Sutter, COO of Nexus Telecom, talks about his hot issue of the moment: Big Data - its promise and its challenges in Customer Experience Management (CEM).
19 July 2013
Success Story: Nexus Telecom awarded Nexus8630 LTE Certificate from Alcatel Lucent
Alcatel Lucent awarded Nexus Telecom with a Certificate earlier this year stating that the Nexus8630 Protocol Analyzer was evaluated within the Alcatel Lucent Lab in Orvault, France which comprises all the LTE network elements, as well as 2G, 3G and NGN network elements, used to investigate and verify LTE functionality.
11 July 2013
Success Story: NexusVERIFIER's modular Test Call Generator solution for Mobilink
Overwhelming success of NexusVERIFIER's proactive testing in Mobilink's revenue assurance project.