"In just seconds, Customer Care has all the details needed
to reassure the Mobile Branchless Banking client!"
The need for speed is essential when nervous Mobile Branchless
Banking clients contact Customer Care with questions about money
transfers that are not yet confirmed.
NexusNETVIEW speedily provides the transaction details needed
to reassure the Mobile Branchless Banking client. WIth the unique
benefit of having fully correlated end-to-end CDRs for all transactions,
calls and data sessions, the searching of the CDRs to present
the customer's list of transactions takes less than 15 seconds. |
NexusNETVIEW is Telenor Pakistan's solution
 Telenor's
strategy in choosing NexusNETVIEW is to view Quality of Service
on-line. Its unique benefit is having fully correlated end-to-end
CDRs for all transactions, calls and data sessions, which are
stored in the same centralized Call Trace application database.
The searching of the CDRs to find a client's list of transactions
takes less than 15 seconds. The exact banking transaction is
identified and the particular network USSD Server link signaling
data is immediately available by drilling down from the message
flow stored within the CDR.
The fast delivery of information is easily provided through
investigating call flow diagrams of the complete link signaling
of the USSD Server, and the associated SMS Center. Within a few
minutes, the client can be informed about the result and what
has been resolved. The easy client number entry, additional filtering
logic and fast search response times help the success and promote
positive expectations of Telenor Pakistan's 'Branchless Bank'
service.
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Telenor Pakistan launches Mobile
Branchless Banking services
In 2008, Telenor Pakistan initiated a project with Tameer
Microfinance Bank to provide Mobile Banking for its customers.
It called this new service 'easypaisa',
and launched the 'Branchless Banking' concept in 2009.
The facilities available through 'easypaisa' are:
- Utility Bill Payment (UBP)
- Money Transfer (Domestic & International money transactions)
- Mobile Wallet
- Airtime Topup
Today, Telenor Pakistan has in excess of 11,000 'easypaisa'
shops all over Pakistan and in October 2010 it reported over
$120 million dollars were transferred via the 'Branchless bank'
through 6 million transactions.
The mobile banking concept provides easier access to money,
removes the need to visit a bank to get money, and provides better
security than carrying large amounts of money in a wallet.
Customer Care in Mobile Banking Services:
"The need for speed"
Dealing with money transfers over a mobile network can leave
Branchless Banking clients a little anxious when the mobile banking
transactions are not 100% completed. Thus, Telenor Pakistan is
very happy to have a NexusNETVIEW signaling monitoring system
to help when Customer Care receives calls from nervous clients
needing support for money transfers that are not confirmed.
The need for speed is essential!
These clients must have their support calls investigated and
a report back ASAP.
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