Roaming services over interconnects are impacted by carrier and global partner network issues, with the largest revenue impact from your own network. How do detect these issues before they affect customers? Network monitoring of roaming interconnects enables real-time alerts when service threshold KPIs are breached. But most importantly is automated regular service testing to assure interconnect roaming services for all partner networks.
Network monitoring and Roaming Service Testing
Monitoring roaming services assures real-time detection of service quality issues. Customers from some partner networks do not visit every day or every week, therefore, it is critical to automatically test roaming services for all partner networks. This verifies roaming service access for all customers, especially after network switch software upgrades or carrier re-routing tasks are performed.
Securing and protecting roaming revenues
What do you do when testing detects poor service quality? When roaming issues are detected, our Roaming and Interconnect solution provides investigative and analytical tools to efficiently resolve problems. Monitoring and testing service quality perfectly complement each other to reduce mean time to repair (MTTR), saving potentially lost roaming revenues. Additional roaming reports provide management of roaming strategies, whether they are effective or change suddenly in a partner network. Fast response times to service issues protects revenues.