Monitoring network signaling links captures the network-wide customer experience. Our solution adds intelligence to captured data by correlating all customer network transactions into a single customer data record (CDR). Through open interfaces, our real-time customer insights are easily integrated for revenue assurance, CEM applications and other OSS/BSS systems.
How adding intelligence to customer insights delivers efficient management
Telecom customer experience data expands as services become more complex, consuming valuable time searching and analyzing. Our Network and Subscriber Intelligence solution delivers customer insights in real-time, with added intelligence to increase OSS/BSS application efficiency and deliver fast results. Real-time OSS/BSS customer insight integration examples include Revenue Assurance systems, Business Intelligence, Welcome SMS, Device management systems and Road traffic flow reporting.