NexusNETVIEW Mobile Broadband - Service Delivery & Payload Analyzer

User Plane Service Payload Analyzer

User Plane - The Root of Customer Experience for Wireless Broadband Data Services

Availability, configuration, usage and throughput issues directly impact customer experience of wireless broadband data services accessed through your network. But how do you know if your subscribers are not experiencing such problems?

Do you know exactly why a subscriber's wireless data service (e.g. FTP access or email communications) is not working? Can you identify incorrectly configured mobile device types? Have you any idea of which top-ranking HTTP/WAP sites are accessed by your wireless subscribers? If not, perhaps it's time to think about improving your service prospects and customer behavior by monitoring the user plane.

Nexus Telecom's Service Payload Analyzer, NexusNETVIEW Mobile Broadband, is a unique tool that illuminates the User Plane, providing full access to transaction details - for each individual subscriber - for any wireless broadband data service accessed through your network.

Key Benefits

• Proactive intelligent service monitoring of the user plane; analyze which subscribers are accessing what services from where
• DPI (Deep Packet Inspection) detecting full details of services using non-standard ports and protocols or using encryption
• All-inclusive, detailed accounting of data service transactions per subscriber
• No need to schedule or plan monitoring tasks
• Comprehensive insight to terminal device types, their usage and error rates
• End-to-end customer experience as perceived by your subscribers

Users pay for the data service, so improving customer experience and meeting customer expectations by monitoring the wireless broadband data service -- particularly those on your VIP list - helps increase Mobile Broadband revenues.

Customer Care Support

Monitoring network signaling information will tell you if a connection was established. However, all activity in the tunnel between the mobile end-terminal and the data services platform remains a mystery - unless you monitor user activities at the User Plane level. With NexusNETVIEW Mobile Broadband, your Customer Care department can immediately respond to complaints about data services by retrieving a full and detailed account of the subscriber's activities, further imparting to the customer a strong sense of highly prioritized, direct and comprehensive support in solving data service issues:

• HTTP or WAP page access
• MMS upload and/or download
• FTP, VoIP and VoD sessions
• Throughput per context
• Session Abort reasons
• Download Abort Detections

NexusNETVIEW Mobile Broadband application displays service performance in the form of Dashboards with user configurable threshold settings to generate Alarms.

Mobile Device End-Terminal Profiling

Access to data sessions is often degraded by faulty end terminal configuration of the respective mobile device. NexusNETVIEW Mobile Broadband provides answers to help identify the source:

• What's the ranking and distribution of end-terminal types used by subscribers?
• Which device types are most likely to perform poorly in terms of accessing certain data services?
• Did a recent Mobile manufacturer SW upgrade cause customer service issues?

Service Usage Ranking and Analysis

When fine-tuning your packet network and data service platform resources, detailed service usage ranking and analysis results are crucial. NexusNETVIEW MB provides:

• Ranking of accessed HTTP/WAP page hits
• Access delay statistics for these pages, per Service, Network, Region or Cell
• Error rates and Cause Value distribution
• Deep Packet Inspection (DPI) and Extended Subscriber Analytics to detect and classify Services and applications using non-standard Ports
• Reports which help determine those specific applications congesting the data network at peak times.

NexusNETVIEW Mobile Broadband - An Investigative Look into the User Plane

A Technical Marvel

The secret of NexusNETVIEW Mobile Broadband's unique ability to view the User Plane in such detail lies in its use of sophisticated high speed probe software, which monitors the transaction data over Gi/Gn/Gp interfaces. Probe processes cleverly mediate and correlate the transaction data with the subscriber and end-terminal device type details. NexusNETVIEW MB generates fully detailed Call Data Records (CDRs), in real-time and in high volume. Reporting and browser modules then assume further analysis and imaging tasks, along with Data Tracker drill-down troubleshooting.

Mobile Broadband CEM data feed

NexusNETVIEW Mobile Broadband application generates customer detailed records which are available for export to Nexus and external CEM applications.