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NexusMETER is a modular, real-time management solution suite that enables Communications Service Providers (CSPs) and Enterprises to
- easily manage carrier-grade networks
- provide excellent service quality and quality of experience
- effectively gain real insights onto the all deciding Total Customer Experience (TCE) in a holistic and 360 degree manner
Customer Experience Management
- easily model your customer scorecards for service, customer
care and the billing experience into one holistic customer experience
centric dashboard
- flexibly define your market segments and compare segment
experiences along your key metrics using NexusMETER metric designer
- Automatically receive alarms on customer behavior change
proactively
Service Quality Management
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Flexibly monitor your service portfolio truly end-to-end
using the NexusMETER browser based user interface and the powerful
Service Modeling capabilities
- Automatically import service definitions and key metrics
/ KQIs from your service inventory using NexusMETER westbound
interface plugins
- Easily define Operating and Service Level Agreements (OLAs/SLAs)
including thresholds for proactive alarming
- Future oriented what-if modeling for Capacity Planning and
trending
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Resource Performance Management
- Integrated telecoms and IT resource performance management leveraging IP convergence
- Comprehensive support of a broad range of network technologies (e.g. IP, Carrier Ethernet, ATM, GSM, UMTS, LTE, WiMax etc.)
- Multi-vendor network equipment from NSN, Ericsson, Alcatel-Lucent, Juniper, Huawei, ZTE, Cisco, Acme Packet, etc.
- Multi-vendor IT equipment from HP, Dell, Oracle (Sun), IBM and other cloud enablers
Features and Benefits
- Carrier-grade data integration layer processing in real-time
classic performance data, signaling (e.g. probe data) and usage
data (e.g. CDR`s and event/usage data records)
- Metric designer for easily defining your custom metrics,
KPIS, KQI`s, QoS and QoE indicators
- Highly flexible service modeling capabilities for many-to-many
associations reflecting your services truly end-to-end
- Drag and drop scorecard designer
- Automatic alarms upon multiple thresholds
- Reduced CAPEX and OPEX leveraging IP convergence through
integrated telecom and IT cloud monitoring
- Improved OPEX through Improved resource utilization
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Increased ARPU through improved service quality, reduced
resource downtime and reduced customer churn
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