Customer Experience on Your Network:
How to See It and How to Manage It

2 February 2010, 4:00-5:00pm Central European Time (CET)  play webinar now ► 

In this Nexus Telecom webinar you will have the opportunity to explore the challenges of dealing with Customer Experience in increasingly complex networks. Play this webinar now to learn more about Network and Service Investigation techniques, methods and solutions to better understand and improve customer satisfaction.

Speakers and chairperson:

• Speaker: Lukas Hebeisen, Director Monitoring Systems Business Unit, Nexus Telecom
• Speaker: Martin Meisenburg, Director Testing Systems Business Unit, Nexus Telecom
• Chairperson: Darlaine Scott McCoy, TM Forum

Service providers are in a very competitive business. Taking steps to improve the operation of their network and services is an important factor in keeping their customers happy and reducing churn. Minimizing network and service problems is critical to ensuring a positive customer experience.

Sounds pretty obvious! The reality however is that your network is more complex that it has ever been. Complexity of your network will only increase with new technologies that are fast approaching. Good old SS7 practices and procedures cannot possibly be used to test, monitor and troubleshoot the network of today or tomorrow. It is time to update your customer focus capabilities.

When your customer calls to say they are having a problem right now, or they experienced trouble last Wednesday, how do you attack and solve the problem? Wouldn't it be great if you could proactively solve the issue before it causes trouble to your customers?

Play this webinar to explore the challenges of dealing with an increasingly complex network and hear solutions and answers to questions like:

• How can I focus on the customer experience?
• How do I proactively ensure that the network and services are running properly?
• When problems do occur, how do I ensure that the issue is identified and solved quickly to maximize customer satisfaction?

You will come away from this webinar with new knowledge enabling you to:

• Recognize the challenges of providing real customer focus
• Understand what can be done to overcome these challenges
• Focus in real time on the customer's actual transactions in the network
• Implement tools to ensure a high level of customer satisfaction
• Improve customer retention

Please note that you must register in order to play this webinar.  play webinar now ►