Network Operation Centre Support

A network operations center (NOC), is a centralized management location where the entire network status is visible. Expert technical resources are stationed at the location to assist in service or network diagnostics and problem resolution.

Key tasks include:

• Monitor alarms from the Network and service performance
• Alert local staff to provide final resolutions of detected issues.
• Take immediate action when signaling or service circuits are down
• Ensure troubleshooting capabilities are in place, covering all technologies deployed.
• Advise Management of network and service disturbances.

Nexus Telecom provides Operational management with a centralized access for network and service performance information through clever signaling monitoring concept. We focused on maximizing the passive monitoring performance of our signaling surveillance system to minimize the time in responding to network and service investigation needs. Improving speed and efficiency to access and display network and customer data helps provide Operation Engineers with complete on-line technical detail and service experience records. The benefits include a more efficient Support Centre and fast repair time response for Customer or Network Service issues. Informing Management fast about service status is critical for Service Management and Customer Care, who inform any further customer complaints with similar issues about their Services.

Troubleshooting network and service signaling data

Network and Service signaling data used by network switch protocol communications is valuable. Whether trouble-shooting new technology network roll-outs, or complying with Regulation Authorities licensing laws, getting access to your data involves clever capturing, filtering and export systems. For incidents that have a short duration or a long term trend, having the capability to quickly investigate the captured raw signaling data from the network links reduces the time detecting problems and finding a resolution.

Nexus provides several systems to match the required troubleshooting task of accessing this protocol information.

1. For very large deployments in customer network access and core technologies, a passive probing system captures and stores signaling protocol messages, enabling extraction of specific messages by users performing troubleshooting tasks, or automatically export specific signaling records through a central server to external applications.

2. For temporary signaling data capturing and storing, more flexible systems are often deployed to understand the configuration of new technology switches, or to ensure network services. The system units are either deployed in a specific location with a central data reservoir for analysis and reporting, or moved regularly as portable units to perform ad-hoc data capture.

3. IP Network Administrators perform raw signaling data capture often at specific routers or switches. However, problems mostly occur intermittently requiring a clever solution to detect and capture these incident issues. Nexus delivers an all-software protocol capturing system, which rapidly accesses the network devices and select the particular protocol signaling data from the affected link. This system can be further extended by using appropriately located IP devices that allow the access to network signaling data over several different technology networks.

Related Products:

• NexusNETVIEW
• NexusSPA
• NexusMETER
• NexusTRACE